Return & Refund Policy

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and in its original packaging. You’ll also need the receipt or proof of purchase and your order number.

To start a return, you can contact us at customercare@coeliacsafe.co.uk

If your return is accepted, we’ll send you a return address. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are non-refundable and are at your own expense. 

You can always contact us for any refunds or returns question at customercare@coeliacsafe.co.uk

 

ISSUES & DAMAGES WITH YOUR ORDER

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

RETURNS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@coeliacsafe.co.uk

 

Our Returns Policy does not affect your statutory rights. Please refer to our Terms and Conditions for full details.